Shipping, Cancellation and Return Policy -
The product which you received is in "Damaged/Defective/Broken" condition -
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the seller.
How to raise dispute for an order?
You need to register your dispute in following way:
Send an email to firstname.lastname@example.org with the problem specified and return request. Details regarding your bill number/soft copy of the bill/invoice, your name, email id registered with GCC Academy and date of purchase shall have to be specified in the email.
When will I be refunded?
We can refund you when the receipt of the item back from you or the online tracking shows as delivered to our address. Remember that items have to be returned to us directly by you. Once the we notify us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays). If the same is not refunded within the stipulated time, please write to us at email@example.com to get back to you.
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
Sellers provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also, Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.
What is the estimated delivery time?
The estimated time of delivery is within 10 working days for domestic orders and 21 working days for international orders. All orders get shipped within 7 days from the GCC Academy’s warehouse or respective publisher warehouse.
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Bluedart,Speedpost, DHL and Fedex. In some cases, where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
All GCC Academy’s items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when your login.
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We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with guruscoaching.com. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.
2. Use of Demographic and Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
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Your IP address is also used to help identify you and to gather broad demographic information. We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.
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4. Sharing of personal information
We may share personal information with our other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
5. Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. GCC Academy is not responsible for the privacy practices or the content of those linked websites.
6. Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.